Return or exchange an item - our 100% money back guarantee!
If you are not completely satisfied with your purchase, simply return the item(s) to us in its original condition within 14 days of receipt.
We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item(s).
To qualify your item(s) must meet the requirements below.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned, if they are not broken, the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day your customer received their order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
The cost of returning the item(s) to us is YOUR responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Any incorrect items received by the customer (you) must NOT have been opened and we must be notified as soon as it is convenient when we will advise you about full instructions for an exchange. Incorrect products returned with broken security seals or opened packaging cannot be exchanged as they are classed as having been accepted by you - the customer.
Please note: Goods will only be accepted for return if they meet all these requirements (unless we have notified you otherwise). The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please print off and fill in a returns form when sending items back to us.
Please remember to include your order number which starts with an F . You will find it on the packing slip which is in the box with your goods.
You can download the returns form in several formats below:
PDF EXCEL DOC
Please send the goods and your returns form to :
Carnal Pleasures, PO BOX 228, Hitchin, Herts, SG4 0WW
Please make sure to include a returns form from one of the above links to help us deal with your return as soon as possible.
Any problems please contact us.